FAQs
We look forward to hearing from you with any enquiries you have and we will reply to you as soon as possible, but just in case it may help, why not take a look through our FAQ page for useful information.
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We are proud to say all our fabrics are printed in the UK using only Azo-free dyes. Our collaboration with the innovative family owned and operated digital fabric-printing company in the UK offers us state-of-the-art environmentally conscious printing environment which enables us to always strive for the best quality with each thread on our garments. Learn more here on our Materials and Sustainability page.
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Crafted with the utmost care all our scarves and garments are made in the UK by expert artisans. Learn more here on Our Story page
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Every thread used in our unique and luxury fabric weaves are from 100% natural fibres. Our fabrics are proudly sourced from premium farms whose economically sustainable practices coincide with Hathaway’s strong ethical standards. We use 100% Silk, 100% Wool and offer a very special Wool Silk blend. Select designs are available in GOTS Certified Organic Silk Twill - Learn more about our luxury fabrics and on our Scarves page
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Our main design studio is based in London with Sera Hathaway. All items are created in the UK and shipped by Sera from her studio in London. Artist Lyn Hathaway is based in New Zealand - Although on different sides of the World, the HATHAWAY ladies make quite the team, which is what makes the collaboration of all their talents and skills a special and unique part of the creation of HATHAWAY
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We recommend dry clean only, when doing so please check your dry cleaner is aware of dry cleaning silk and silk wools. Alternatively, you can hand wash in tepid water with a specialist silk-friendly detergent, rinsing in cold water. Iron on a low heat - Never machine wash or tumble dry.
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For more detailed information on returns please visit our return page here.
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We offer a standard 3-5 business day service, and on request next day delivery within the UK. We ship worldwide. See more information about Shipping and Delivery.
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Currently, we offer shipping on a Delivery Duties Paid basis for the following countries and regions: UK, EU, UAE, USA, India, China If country is not listed above, the price shown to you at checkout will be exclusive of any import duties or local taxes. We cannot take responsibility for any additional charges that may be levied by the country you are located in.
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As a gift and thank you to you all pre-orders will be sent out in one of our HATHAWAY gift boxes. We are always happy to assist with any request you may have - Please contact us with any special request you may have.
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Yes, once we dispatch your order you will receive a tracking email and can follow the progress of your order online.
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You should receive an order confirmation with 30 minutes of placing your order. Just to be safe, please check your spam or junk folder. If you do not receive it please contact us and we will look into it right away.
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Once you have placed an order online, you can’t amend it yourself. Please contact us, and if your item has not yet been dispatched we will cancel any unwanted items or place a new order. If you have received a confirmation email with tracking number it means your order has already been dispatched and we are unable to cancel items after being sent. Please see our returns section for information on how to return or exchange or refund if applicable.
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We accept all major credit and debit cards and Apple Pay
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Payment is charged at the time your order is placed, after security checks from your bank issuer and HATHAWAY have been completed.
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Credit card payments and Apple Pay are processed using Stripe, a certified to PCI Service Provider Level 1. Read more about Security at Stripe.
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Currently it is only possible to view product in GBP. Wherever you are shipping to, your order will always be charged in British Pounds (GBP).